Ombudsperson

The Ombudsperson at Maharaja Agrasen University (MAU) functions as an independent appellate authority focused on the redressal of student grievances. In accordance with UGC (University Grants Commission) and AICTE guidelines, the Ombudsperson acts as a neutral third party to resolve disputes that could not be settled by the university's internal Student Grievance Redressal Committee (SGRC).

Key Functions and Responsibilities

1. Appellate Authority (Hearing Appeals):
   • The primary function of the Ombudsperson is to hear appeals from students who are not satisfied with the decision of the internal Student Grievance Redressal Committee (SGRC).
   • If a student's complaint is rejected or not resolved within the stipulated time by the SGRC, the student can approach the Ombudsperson.
2. Impartial Inquiry & Resolution
   • The Ombudsperson is responsible for conducting an impartial inquiry into the grievance. They may ask for relevant documents, hear both the student and the university representatives, and examine the facts objectively.
   • They ensure the resolution process is transparent and fair, free from conflicts of interest.

3. Timely Disposal of Cases
   • Under standard UGC regulations, the Ombudsperson is typically required to resolve appeals within a specific timeframe (often 30 days from the receipt of the appeal) to ensure students do not face prolonged uncertainty.
4. Types of Grievances Handled
   The Ombudsperson typically handles serious or unresolved grievances related to:
   
   • Academic Issues: Irregularities in the admission process, refusal to admit in accordance with declared merit, or withholding of documents/certificates.
   • Financial Issues: Non-refund of fees upon withdrawal of admission (as per norms) or demand for excess fees.
   • Discrimination & Harassment: Complaints regarding discrimination (caste, gender, etc.) or harassment that were not adequately addressed by lower committees.
   • Examinations: Delays in conduct of exams or declaration of results.